FAQ

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1
Can I modify my order after placing it?

Modifications are possible before your order ships. Once it's on its way, we're unable to make any changes. Contact our support team as soon as possible and we'll do our best to help.
2
How do I know if my order was placed successfully?

You'll receive an order confirmation email from us shortly after checkout. If it hasn't arrived, check your spam folder — or it's possible the email address entered at checkout had a typo. Reach out to us and we'll verify your order status.
3
I'd like to place a bulk order or explore brand partnership opportunities. Who should I contact?

Drop us an email at support@magicjohn.com with your company name, target market, products of interest, and estimated order volume, and our team will get back to you.
4
I ordered multiple items but only received one. Are the others lost?

Not to worry — items may ship from different warehouses and arrive in separate packages. If something still seems off after a few days, contact us and we'll track everything down for you.
1
How long does it take for my order to ship?

Orders are typically processed and dispatched within 1–2 business days of confirmation. During peak seasons or holidays, there may be slight delays — we appreciate your patience.
2
How long will delivery take after my order ships?

Delivery times vary by destination. Please refer to our Shipping Policy page for estimated timeframes by region. Rest assured we'll get your order moving as quickly as possible.
3
How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Use that number on the carrier's website to follow your package in real time.
4
Do you ship to my country?

We ship to a wide range of countries worldwide. If your address isn't supported, you won't be able to complete checkout. Still unsure? Contact us and we'll check for you.
5
Why are some products unavailable for shipping to my region?

Certain products are subject to warehouse and carrier restrictions that limit delivery to specific regions. We're continuously working to expand our coverage.
1
How do I initiate a return or exchange?

Email our support team with your order details and reason for return. We'll walk you through the process and make sure you're taken care of.
2
What does the Magic John warranty cover, and for how long?

All Magic John screen protectors come with a 180-day warranty covering manufacturing defects. Damage caused by misuse or accidents is not covered. For warranty claims, please contact our support team directly.
3
Who covers the return shipping cost for non-defective items?

For returns or exchanges that aren't due to a product defect, return shipping costs are the responsibility of the buyer.
1
What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay — including installment options where available.
2
Why does checkout say delivery isn't available for my address?

First, double-check that your address is entered correctly. If everything looks right, it likely means our carriers don't currently service that location. Contact us and we'll see what options are available.
3
Will I be charged import duties or customs fees?

We cover export taxes on our end. However, depending on your country, local customs may assess import duties or clearance fees upon arrival — these are outside our control and not included in your order total. We recommend checking with your local customs office beforehand.
4
How do I apply a discount code? Can I use more than one?

Enter your discount code at checkout before completing your purchase. At this time, only one discount code can be applied per order.
1
Are any screen protectors cross-compatible between phone models?
Yes — here's what's interchangeable:
- iPhone X, XS, and 11 Pro share the same fit
- iPhone 13 and iPhone 14 are interchangeable
- iPhone 13 Pro Max and iPhone 14 Plus are interchangeable
- iPhone 15 fits iPhone 14 Pro (but not the other way around)
- iPhone 15 Plus fits iPhone 14 Pro Max (but not the other way around)
2
Which phone models does Magic John support?

We cover all current iPhone models (12 series through 16 series), as well as popular Samsung Galaxy S and A series devices. Our catalog is updated regularly — check the product pages for the latest compatibility.
3
What hardness rating do your screen protectors carry?

All Magic John screen protectors are rated 9H hardness — the highest rating on the mineral hardness scale for tempered glass, providing reliable protection against everyday scratches and drops.
4
Do I need any tools or experience to install the screen protector?

None at all. Every Magic John screen protector comes with a precision alignment frame that positions the glass perfectly before it touches your screen — just press down and you're done. No bubbles, no guesswork.