If your order has not shipped yet, contact us as soon as possible and we will do our best to help update the order. Once the package has shipped, we are unable to change the product, address, or shipping method.

You will receive an order confirmation email after checkout. If you do not see it, please check your spam folder or contact us with the email address used at checkout.

Not necessarily. Some items may ship from different warehouses or arrive in separate packages. If the remaining items do not arrive within a few days, contact us and we will help check the shipment.

Orders are usually processed within 1-2 business days after confirmation. Processing may take longer during holidays, promotions, or peak seasons.

Delivery time depends on your country or region and the selected shipping method. Please refer to the Shipping Policy page for details.

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use that number to check the package status.

Please make sure the address is entered correctly. If the address is correct but still unavailable, the destination may not be supported by our current shipping carriers.

Phone cases are covered by a 365-day warranty. All other products purchased from our official website, including screen protectors, lens protectors, fans, car mounts, charging cables, chargers, and accessories, are covered by a 180-day warranty.

The warranty covers manufacturing defects and product quality issues under normal use. It does not cover accidental damage, misuse, normal wear and tear, cosmetic damage, or damage caused by improper installation.

Contact support@magicjohn.com with your order number, product name, a description of the issue, and clear photos or videos. Our team will review your case and provide the next steps.

For products purchased from third-party platforms, please contact the seller or platform where the order was placed. If you need help identifying the correct support channel, you can still reach out to us.

For non-quality-related returns or exchanges, return shipping costs are usually the customer’s responsibility. For confirmed product quality issues, our support team will provide the appropriate solution.

Please select the exact device model before checkout. For example, iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max may require different sizes. If you are unsure, contact us with your device model before ordering.

HD screen protectors are designed for maximum clarity and everyday protection. Privacy screen protectors help reduce side-angle visibility, making them better for commuting, office use, and public spaces.

Most Magic John screen protectors are designed to be case-friendly, but fit may vary depending on the phone case. For best results, use a case that does not press heavily against the screen protector edges.

Magic John screen protectors are designed for responsive touch performance and normal Face ID use when installed correctly.

Magic John lens protectors are designed for high transparency and everyday lens protection. Make sure the lens area is clean before installation to avoid dust, fingerprints, or haze.

Clean the screen thoroughly, remove dust with the included tools, align the applicator or frame, and press as instructed. For the best result, install in a clean, low-dust environment.

Gently push bubbles toward the edge with a soft cloth. Small bubbles may disappear after a short period. If the issue remains, contact support with photos of the installation result.

Dust can affect the final result. If your product includes a dust-removal or alignment system, follow the installation guide carefully. If the issue is severe, contact support with photos.

We do not recommend reinstalling most tempered glass screen protectors after removal, as dust or reduced adhesive performance may affect the result.

This category includes iPhone, Samsung Galaxy, Google Pixel, iPad, Apple Watch, Nintendo Switch, and other device screen protection products. Screen Protectors are covered by a 180-day warranty.

This category includes MagSafe cases, kickstand cases, protective cases, clear cases, magnetic cases, and camera-cover cases. Phone Cases are covered by a 365-day warranty.

This category includes camera lens protectors, magnetic lens protectors, sapphire glass lens protectors, and lens film products. Lens Protectors are covered by a 180-day warranty.

This category includes handheld fans, cooling fans, spray fans, semiconductor cooling fans, and portable summer cooling products. Fans are covered by a 180-day warranty.

This category includes magnetic car phone holders, MagSafe car mounts, wireless charging car mounts, and related mounting accessories. Car Mounts are covered by a 180-day warranty.

This category includes USB-C cables, 4-in-1 charging cables, fast-charging cables, chargers, and GaN charging accessories. Charging Cables and Chargers are covered by a 180-day warranty.

This category includes phone lanyards, straps, tripods, stands, and other accessories that do not belong to the main product categories. Other accessories are covered by a 180-day warranty.

Contact us as soon as possible with your order number and the correct device model. If the order has not shipped, we may be able to update it. If it has already shipped, our support team will advise you on the available return or exchange options.

Yes. If the product itself is a phone case, it is covered by the 365-day phone case warranty, even if it includes camera protection features.

The warranty mainly covers the product itself against manufacturing defects. Installation tools are included to support installation and are not treated as separate warranty items.

Please check whether your device, charger, and cable all support the same fast-charging standard and wattage. If the issue continues, contact support with your order number and device details.

Fully charge the fan using a compatible cable and power source, then try again. If it still does not work, contact support with photos or videos so we can review the issue.

You can contact us at support@magicjohn.com. Please include your order number, product name, device model, and photos or videos if you are reporting a product issue.